Privacy Policy

Information We Collect

We may collect information you provide directly, including:

• Name, phone number, email address, and service address.
• HVAC service details, appointment preferences, property notes, equipment concerns, maintenance-plan questions, estimate requests, and emergency repair details.
• Financing inquiries, rebate or incentive questions, promotion details, and eligibility-related information you choose to provide.
• Photos, PDFs, documents, or other files you upload through a form, when that feature is available.
• Communications sent by phone, email, online form, review links, or other customer support channels.

We may also collect basic website and lead-source information, such as IP address, browser and device information, pages visited, referring pages, form placement, campaign parameters, reCAPTCHA signals, and similar analytics or security data.

How We Use Information

We use information for ordinary business and service purposes, including to:

• Respond to questions and schedule, confirm, or follow up on HVAC requests.
• Prepare estimates, explain service options, coordinate technicians, and perform heating, cooling, indoor air quality, sheet metal, maintenance, or related work.
• Help evaluate financing, rebate, incentive, promotion, or maintenance-plan requests when you ask us to do so.
• Send service reminders, customer support messages, and requested follow-up.
• Improve website performance, measure marketing effectiveness, prevent spam or misuse, protect safety, and comply with legal or regulatory obligations.

Submitting an online form is not a confirmed appointment until Degenhardt acknowledges and confirms the request. For urgent no-heat or no-cool service, call us directly at (314) 631-1554.

Calls, Texts, and SMS Consent

If you provide a phone number, we may call or text you about your request, estimate, financing question, rebate question, maintenance inquiry, appointment status, or customer support matter. Where a form includes SMS consent language, consent is optional. Msg & data rates may apply; reply STOP to opt out, HELP for help; consent is not a condition of purchase. Message frequency varies.

You may withdraw SMS consent by replying STOP to a text message. For help, reply HELP or contact us using the information below. We may still contact you by non-marketing means when necessary to complete a service request, respond to your inquiry, or meet legal obligations.

Cookies, Analytics, and Marketing Tools

Our website may use cookies, pixels, analytics tools, reCAPTCHA, embedded maps, marketing tags, or similar technologies to operate the site, understand traffic, measure campaigns, protect forms from spam, and improve user experience. Some tools may be provided by CI Web Group/Hydra, Google, social platforms, analytics vendors, advertising platforms, or similar service providers.

The current site includes a cookie-consent banner component that may be expanded or configured over time. Unless a visible preference tool expressly says otherwise, it should be treated as limited notice and may not block every cookie, pixel, or third-party script. You can also use your browser settings to block or delete cookies, though some site features may not work as intended.

How We Share Information

We do not sell your personal information. We may share information only as reasonably needed for our business and service operations, including with:

• Website, hosting, form-relay, email, scheduling, CRM, analytics, security, payment, and customer support service providers.
• Financing partners when you request financing information or ask us to help you evaluate payment options.
• Utility, manufacturer, rebate, or incentive administrators when needed to help evaluate or process rebates or related program requests.
• Equipment manufacturers, distributors, subcontractors, inspectors, or permitting authorities when appropriate for your requested HVAC work.
• Law enforcement, courts, regulators, insurers, advisors, or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.

Retention and Security

We keep information as long as reasonably necessary for the purposes described in this policy, including service records, warranty support, customer communication, accounting, safety, legal compliance, and dispute resolution. Retention may vary depending on the type of record and applicable business or legal needs.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, email, text message, or internet transmission is completely secure, so please avoid submitting sensitive information that is not needed for your HVAC request.

Children, Third-Party Links, and Reviews

Our website is intended for adults seeking HVAC services and is not directed to children under 13. We do not knowingly collect personal information from children.

Our site may link to third-party websites, review platforms, financing resources, utility or rebate administrators, maps, social media pages, or manufacturer sites. Those third parties have their own privacy practices, and this policy does not control them. If you leave a public review, the review platform may display your content and profile information according to its own terms.

Your Choices

You may request that we update, correct, or remove information we maintain about you, subject to legal, safety, warranty, accounting, and business-record needs. You may opt out of marketing emails by using any unsubscribe option provided or by contacting us. You may opt out of SMS messages by replying STOP.

This policy is written for a Missouri and United States HVAC service business. If you believe a specific privacy law applies to your information, contact us and we will review the request.

Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when the current version was posted. This page is a business privacy notice template for customer-facing use and should be reviewed by qualified counsel if the company wants legal advice tailored to its operations.